Due to staff holidays no orders will be dispatched between 20th July and 20th August. 
Orders can still be placed and will be dispatched from 20th August 2018.

Delivery
We send goods within 1 to 3 days of payment being received. If goods are out of stock we will send an e-mail with estimated delivery date and ask whether you wish to keep items on order. If delivery is estimated to be more than 2 weeks, payment is normally refunded unless you request otherwise.

Shipping methods are on a banded scale

UK Postal charges
up to two model plans = £1.50
up to £20.00 = £4.40,
£20.01 - £50.00 = £6.00,
£50.01 - £150.00 = £8.00,
£150.01 and over is post free,
except for transformers which have an additional charge,
UK Postal charge for orders including a 4523 transformer unit = £15.00,
UK Postal charge for orders including a 4524 transformer unit = £20.00.

EU Postal charges
up to two model plans = £2.10
up to £20.00= £7.80,
£20.01 - £50.00 = £10.00,
£50.01 - £150.00 = £14.00,
£150.01 and over is post free,
except for transformers which have an additional charge.

World Wide Postal charges
up to £20.00= £10.00,
£20.01 - £50.00 = £14.00,
£50.01 - £200.00 = £23.50,
£200.01 and over is post free,
except for transformers which have an additional charge.

Returns Policy
We want you to be happy with your purchases from us, and will accept returns if returned within 7 days of delivery, providing they are unused and unopened, but please email and obtain authorisation first. You must return the goods at your expense for a refund (less our p&p costs). You must pay for the item to be returned and received by us in good condition. We will not be responsible for any item that gets lost or damaged in the post whilst being returned.